Privacy Policy

1. Introduction

Stillford ("we", "us", "our") is committed to handling the personal information of the people who contact us and attend our sessions with care and respect. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have in relation to it.

This policy applies to information collected through our website at stillford.sbs and in connection with our pension document organising and general information sessions operated from our address at 39 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand.

If you have questions about this policy, please contact us at [email protected].

2. Personal Data We Collect

We may collect the following categories of personal data:

• Contact details: name, email address, telephone number, as provided when you submit our enquiry form or contact us directly.
• Booking and session information: which session you attended or enquired about, date and time of the session, and any general notes relevant to booking administration.
• Website usage data: pages visited, time spent on the site, device type, browser type, and approximate location (country or city level), collected via cookies and analytics tools if you have consented to their use.

We do not collect sensitive personal data such as financial account numbers, identification documents, or health information. Documents brought to sessions are handled solely for sorting purposes and are not recorded or retained by us.

Legal basis: We process your contact details on the basis of your consent (when you submit an enquiry form) and our legitimate interest in administering session bookings and responding to enquiries. Website analytics are processed on the basis of your cookie consent.

Retention: Contact and booking records are held for up to 24 months from the date of last contact, after which they are deleted. Website analytics data is subject to the retention policies of the analytics provider.

3. How We Use Your Data

Your personal data is used for the following purposes:

• Responding to your enquiry and arranging session bookings.
• Sending session confirmations, reminders, and follow-up information.
• Maintaining records of sessions for our internal administration.
• Improving our website and services through aggregate, anonymised analytics.

We do not use your data for automated decision-making or profiling. We do not sell your personal data to third parties. We do not send marketing communications without your explicit consent.

4. Third-Party Services

We may share your data with a small number of third-party service providers who assist us in operating our website and communications, including:

• Web hosting and email providers – for website and email infrastructure.
• Analytics tools (if cookie consent is given) – to understand general site usage patterns on an anonymised basis.

These providers are instructed to process your data only as necessary to provide their services to us and are not permitted to use it for their own marketing purposes.

We do not transfer personal data to countries outside Thailand except to the extent that our hosting and analytics providers operate internationally, in which case we rely on appropriate safeguards.

5. Data Protection Measures

We take reasonable steps to protect personal data against loss, unauthorised access, disclosure, and misuse, including:

• Secure, encrypted connections (HTTPS) for our website.
• Access to personal data limited to staff who require it for session administration.
• Regular review of data holdings to ensure we hold only what is necessary.

In the event of a data breach that is likely to result in risk to the rights and freedoms of individuals, we will notify affected individuals promptly and, where required by applicable law, notify the relevant supervisory authority.

6. Cookies

Our website uses cookies to support basic functionality and, with your consent, to collect anonymised usage data. You can manage your cookie preferences at any time via our Cookie Policy page.

Essential cookies are necessary for the site to function and cannot be disabled. Other cookies (analytics, preferences) are only placed with your consent.

7. Your Rights

In relation to your personal data, you have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate data.
• Erasure: request deletion of your data where we no longer have a lawful basis to hold it.
• Portability: receive your data in a structured, machine-readable format where technically feasible.
• Object: object to processing based on our legitimate interests.
• Withdraw consent: where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please write to us at [email protected] or at our address below. We will respond within 30 days.

If you are not satisfied with how we handle your data, you may lodge a complaint with the relevant supervisory authority in Thailand: the Personal Data Protection Committee (PDPC), operating under the Personal Data Protection Act B.E. 2562 (2019).

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies before providing personal data.

9. Children's Privacy

Our sessions and website are directed at adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us at [email protected] and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of our website following any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact

Data Controller: Stillford
39 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand
Email: [email protected]
Phone: +66 74 365 281